SUPPORT
Return & Refund Policy
How returns, replacements, and refunds work on HELIX orders.
Last updated: October 9, 2026
If something isn't right with your order, we're here to help. Contact us at support@helixstripsusa.com before returning your order so we can provide instructions.
1. Return Window
You may request a return within 30 days of delivery. Please contact support@helixstripsusa.com before sending any product back — returns sent without prior contact may not be accepted. Include your order number, name and reason for the return.
2. Unopened Products
Because our products are ingestible dietary supplements, returned products must be unopened, unused and in their original packaging, unless the item arrived damaged, defective or incorrect.
3. Opened Products
For safety and quality reasons, opened or used products are not eligible for return, except where the item arrived damaged, defective or incorrect.
4. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, notify us within 30 days of delivery at support@helixstripsusa.com with your order number, a description of the issue, and photos.
5. Refund Processing
Approved refunds are issued to your original payment method through Shopify. Once an approved refund has been processed, it may take approximately 5–10 business days for your bank or card issuer to post it.
6. Order Changes & Cancellations
Contact us immediately at support@helixstripsusa.com if you need to change or cancel an order; we cannot guarantee changes once fulfillment has begun.
7. Contact Us
SCM Research LLC (d/b/a HELIX)
Email: support@helixstripsusa.com